You Can with Toucan!

 FAQs

    1. Register:

      Fill out the no commitment form for a free session.

    2. Schedule Free Session:

      After you complete the registration form, we will call you to discuss the students needs and based on that information determine the best tutor match. Then we will schedule a free session.

    3. Attend Free Session:

      Have the student attend the free session. We encourage the parent and/or guardian to attend the first 10 to 15 minutes.

    4. After Your First Session:
      After your free session, we'll communicate with you to schedule future sessions.
      If you have questions about specific subjects or grades, feel free to contact us.

  • It’s simple! Fill out the Free Session form.

    The goal of the free session is:

    • to get-to-know the student, understand their interests, what they struggle with, how they feel about school etc. This allows tutors to deliver sessions that resonate with them, and

    • work on something that the students needs help with.

  • The cost of one-on-one tutor sessions for grades 7 to 12 is $60 per hour and most sessions are one hour long.

  • Yes, all of our sessions are remote. Something to know as a parent and/guardian, not all remote instruction is equal. Some organizations struggle with trying to write complex equations or concepts with a mouse when delivering remote sessions which can translate into wasted time. Not at Toucan Tutors. We require our tutors to use computer writing hardware that allows for ease of instruction and student understanding. This makes for clearer instruction and a better use of the tutor and student’s time.

  • All our tutors must have a current (within last 12 months) police background check (Vulnerable Sector Check) before being hired by Toucan Tutors and as an ongoing employment requirement.

    All sessions are recorded (with consent by the parent and/or legal guardian) which allows Toucan Tutors to monitor quality and safety.

  • Sessions are charged weekly after the session is provided.

    The credit card provided at the time of enrolment is charged directly making it one less thing for the parent and/or guardian to do.

  • No.  We only accept credit card.

    This allows us to streamline our administrative costs and keep our rates competitive.

  • Towards the end of the school year, Toucan Tutors will reach out and determine how you would like to proceed over the summer months. Some students use the summer to catch up on missed concepts or to get ahead on more challenging subjects in preparation for the upcoming year. While others prefer to take the summer off entirely or attend sessions for half of the summer only. If you prefer to take time off (for the whole summer or part of the summer), we can put a hold on enrolment so you won’t have to re-enrol in the new school year.

  • No refunds are issued once a session is provided.

    The session is only billed after it is provided.

  • We require 24 hours notice for cancelling a session otherwise the full fee for the sessions can be charged.

    To cancel a session, please contact the tutor and Toucan Tutors.

    We recommend that a session is not cancelled, rather rescheduled because a student will struggle to reach their academic goals when sessions are cancelled.

  • We require 24 hours notice to reschedule a session otherwise the full fee for the sessions can be charged.

    To reschedule a session, please contact the tutor and Toucan Tutors.

    A makeup lesson can be provided within two weeks of the rescheduled lesson.

  • Enrolment with Toucan Tutors can be cancelled at any time.  Please contact Toucan Tutors directly (not your tutor) if you would like to cancel enrolment with Toucan Tutors.

  • Your child does not have to do the free session because you will be familiar with Toucan Tutors. However, it could be a different tutor and the goal of the session is to get to know the student. Besides the session is free!

  • Contact us directly or complete the contact form. We would love to see how we can help.